OnGuard - CAT Track

WE SHIP USING ONLY TRACKABLE METHODS

It may not seem like a big thing but we ship your completed safety frame and lenses to you using trackable shipping methods like the USPS, FedEx and UPS. Your order is important to you and it is important to us so we provide you a way to follow your package in transit to you.

After a careful final inspection, we carefully pack your completed eyeglasses into a sturdy box with all necessary shipping material to protect your purchase. It is then provided to the carrier for delivery to you. Most packages take 3-5 days in transit to your destination. If you need expedited processing and handling, contact us at 888-989-3931 to speak with one of our licenses opticians to determine the best way to get your glasses to you. An extra shipping cost will apply in most instances.

Our aim is to do whatever is reasonable to make you happy with your safety eyeglass frame. If you have questions, let’s start with a phone call and we’ll go from there.

LICENSED OPTIONS READY TO SERVE YOU

Just because you are buying online doesn’t mean you won’t get the professionalism and quality service you need when you buy safety frames and lenses from us! As a small Midwestern family business want you to feel confident in your purchase. EyeglassUniverse.com opticians are regulated and licensed and dedicated to providing the best standard of care in the industry.

Quality Customer Service for Your Order

Our licensed Opticians begin looking after you as soon as your order arrives. We confirm:

1. We verify the prescription details you entered online contains the correct information and matches the one the doctor gave you after your exam.
2. We determine if the frame you ordered is a good fit for your Rx.
3. We confirm the lenses you ordered are the best option for your frame and Rx.
4. We verify and detail the rest of your order details to provide exactly what you ordered when the eyeglasses are finished and shipped to you.

Need Help? We’re a phone call away.

We’re here to help when you need additional support or answers answered. Just call. It is toll free and our licensed opticians will keep you pointed in the right direction. We can help with:

1. Helping you understand your eyeglass prescription and what it means.
2. We can help you enter your prescription information correctly.
3. We can help you determine your frame size and find those to match your needs.
4. Help you understand the benefits of different lens materials or treatments.

Call 1-888-989-3931 to speak to a licensed optician.

A licensed optician is available from 9 Am to 9 Pm Monday through Friday, and from 10 Am to 7 Pm Saturday and Sunday, every week. We are closed on major holidays.

BUY LENSES WITH CONFIDENCE

EyeglassUniverse.com works with the largest lens manufacturers to make sure you get only the highest quality lenses available. Then, lenses are processed to exacting tolerances within ANSI Z-87.1 quality standards to generate lenses of superior quality and accuracy. We use rigorous inspection protocols to make sure your lenses are accurate and free of scratches and distortion. If your lenses are not 100% accurate to your prescription, call us within 14 days of receiving them and we will remanufacture them and replace the lenses free of charge to you.

If your doctor makes a change to your prescription within 30 days of ordering your glasses to improve your vision, EyeglassUniverse.com will remake the lenses for the same safety frame purchased at no additional cost for the lenses. This is a one-time adjustment for the same frame purchased.

Of course, any other legitimate manufacturer’s defect in the lenses are warranted for a period of 30 days. This will give you enough time to conclude that the lenses are clear and free of distortion and are scratch and defect free. We are here to help you. If anything else develops, let us know.

To obtain service for any warranty question about your lenses, call us at 888-989-3931 to speak with one of our licensed opticians. Our aim is to do whatever is reasonable to make you happy with your eyeglass lenses. Let’s start with a phone call and we’ll go from there.

BUY SAFETY FRAMES WITH CONFIDENCE

EyeglassUniverse.com works with the largest safety frame manufacturers to make sure you get only the highest quality frames available. These safety frames are designed and manufactured to exacting tolerances and meet ANSI Z-87.1 – 2010 or greater quality standards. The manufacturers provide us with quality products but we go one further. Before we send a frame to you we make sure it is perfect in every measurable respect. That helps us make sure you are 100% satisfied with your safety frame selection from the git go.

EyeglassUniverse.com warrants the safety frames we sell to you will be free of manufacturing defect in manufacturing or material for a period of one year from the date of your order. Damage to your safety frame caused through use or abuse is not covered except when a clear manufacturing defect is found in material or construction. We are here to help you. If anything else develops, let us know.

To obtain service for any warranty question about your safety frame, call us at 888-989-3931 to speak with one of our licensed opticians. Our aim is to do whatever is reasonable to make you happy with your safety eyeglass frame. Let’s start with a phone call and we’ll go from there.

ALL PRODUCTS WE SELL ARE 1ST QUALITY

When it comes to your eye safety, nothing can replace the confidence that every frame we sell is of 1st Quality and free of all obvious defects in manufacturing or details. We represent one of the largest selections of quality safety eyeglass frames online in the optical industry. You can’t go many places and find the safety frame selection of seven of the largest and most well respected manufacturing companies but you can at EyeglassUniverse.com.

We don’t stop there either. When you buy safety eyeglass frames from EyeglassUniverse.com you will also get to choose from among the widest selection of safety lens materials, coatings and prescription options available anywhere online. Every safety lenses we put into your glasses are sourced from the largest lens manufacturers in the world. Lenses are processed to exacting ANSI standards in labs certified to product OSHA-Approved frame and lens assemblies. And we inspect the output constantly so that you always get 1st quality and the confidence of doing business with EyeglassUniverse.com.

If you need to know more or want to talk to a licensed optician about your eyeglass needs, contact us at 888-989-3931 to start a conversation. We can help you through the process so that you get exactly the outcome you need and expect. Our aim is to do whatever is reasonable to make you happy with your safety eyeglass frame and lenses. If you have questions, let’s start with a phone call and we’ll go from there.